Support
Frequently Asked Questions
Everything you need to know about Aevum Labs, our products, and ordering process.
What are peptides?+
Peptides are short chains of amino acids that act as signaling molecules in the body, supporting various biological functions including recovery, metabolism, immune modulation, and cellular health.
What is Aevum Labs?+
Aevum Labs is a Canadian research compound supplier offering pharmaceutical-grade peptides for laboratory and educational research purposes. All products undergo third-party purity testing.
Are your products for human consumption?+
No. All Aevum Labs products are intended strictly for laboratory research and educational purposes only. They are not for human consumption.
Where are you located?+
Aevum Labs is based in Ontario, Canada. All orders ship from our Canadian facility.
How can I contact customer support?+
Email us at support@aevumlabs.ca. We typically respond within 24 hours on business days.
Are your peptides tested for purity?+
Yes. Every batch undergoes third-party laboratory testing for purity and quality. We maintain a minimum purity standard of 98%+.
Do you provide Certificates of Analysis (COA)?+
COAs are available for our products. Contact support@aevumlabs.ca to request a COA for a specific batch.
How should peptides be stored?+
Lyophilized (freeze-dried) peptides should be stored in a cool, dry place. For long-term storage, keep at -20°C. Once reconstituted, store at 2-8°C and use promptly.
What is the shelf life of lyophilized peptides?+
When stored correctly in a cool, dry environment, most lyophilized peptides remain stable for 12-24 months.
How are peptides reconstituted?+
Reconstitution requires bacteriostatic water or a suitable sterile solvent. Add solvent slowly, swirl gently (do not shake), and verify the solution is clear before use.
Can peptides be frozen?+
Lyophilized peptides can be frozen for extended storage. Reconstituted peptides should generally not undergo repeated freeze-thaw cycles.
Are your peptides sterile?+
Research-grade peptides are not guaranteed sterile unless explicitly stated. Proper aseptic technique should be used during handling.
What solvents are recommended for reconstitution?+
Bacteriostatic water is recommended for most peptides. Some hydrophobic peptides may require dilute acetic acid or specific buffers.
How do I know my peptide batch is authentic?+
Each batch is assigned a unique lot number for traceability and can be verified through third-party testing documentation.
Do you provide handling instructions?+
Yes. General handling guidance is included with all products to ensure integrity during research use.
How do I place an order?+
Browse our collection, add items to your cart, and complete the checkout process. You will receive an order confirmation email with payment instructions.
Can I cancel or change my order?+
Orders can only be modified before payment is received. Once payment is processed, orders enter fulfillment and cannot be cancelled or modified.
Do you offer bulk or wholesale pricing?+
We offer competitive pricing on larger orders. Contact support@aevumlabs.ca for custom quotes on bulk purchases.
Are there quantity limits per order?+
Some products may have quantity restrictions to ensure fair access and compliance. These are noted on individual product pages.
Can I combine multiple orders?+
Separately placed orders cannot be combined once payment is processed. We recommend adding all items to a single cart before checkout.
Where do you ship?+
We currently ship exclusively within Canada. International shipping is not available at this time.
How long does shipping take?+
Standard delivery within Canada takes 2-10 business days depending on your location.
Do you offer free shipping?+
Yes. Free shipping is automatically applied to all orders over $150 CAD.
How are orders shipped?+
Orders are shipped via Canada Post Monday through Friday. Orders placed before 2:00 PM ET are typically shipped the same business day.
How do I track my order?+
A tracking number is emailed to you once your order ships. Allow 24-48 hours for initial carrier scanning.
What if my package is lost or delayed?+
Contact support@aevumlabs.ca if tracking shows no movement for an extended period. We will work with the carrier to investigate.
What if my shipping address is incorrect?+
Customers are responsible for providing accurate shipping information. Re-shipping due to incorrect addresses may incur additional charges.
Do you ship on weekends or holidays?+
No. Orders are processed and shipped on business days only (Monday-Friday), excluding federal holidays.
How are products packaged?+
Products are securely packaged with protection against moisture, temperature changes, and physical damage during transit.
What payment methods do you accept?+
We accept Interac e-Transfer exclusively. Credit card and debit card payments are not available at this time.
How does e-Transfer payment work?+
After placing your order, send an Interac e-Transfer to the email provided in your order confirmation. Use the security question "What is my order?" with your order number as the answer.
How long does payment processing take?+
Once we receive your e-Transfer, your order is processed within 1-2 business days.
What if I sent the wrong amount?+
Contact support@aevumlabs.ca immediately. Incorrect payment amounts may delay order processing.
Is my payment information secure?+
Yes. Interac e-Transfer is processed through your bank's secure online banking system. We never have access to your banking credentials.
Are your products legal to purchase in Canada?+
Yes. All Aevum Labs products are legal for research purposes in Canada. Buyers must ensure compliance with applicable local laws and regulations.
What is your return policy?+
Due to the nature of research compounds, all sales are final. Exceptions may be made for verified manufacturing defects reported within 72 hours of delivery.
Do you provide MSDS/SDS sheets?+
Material Safety Data Sheets are available for many products. Email support@aevumlabs.ca to request copies.
How should I dispose of peptide waste?+
Dispose of peptides according to your local laboratory waste disposal protocols. Never pour chemicals down household drains.
What happens if I receive a damaged product?+
Email support@aevumlabs.ca within 72 hours with photos and order details. Claims are reviewed at our discretion.
Do you provide research guidance?+
We provide general handling and storage information only. We do not provide usage guidance for humans or animals.
Last updated: March 2026