Shipping Policy

Aevum Labs currently ships exclusively within Canada. We do not offer international shipping at this time. All products ship from our Canadian facility.

Orders are processed and shipped Monday through Friday, excluding federal holidays. Orders placed before 2:00 PM ET are typically processed and shipped the same business day. Orders placed after 2:00 PM ET or on weekends will be processed the next business day.

Standard delivery within Canada takes 2-10 business days depending on your location. Transit times are estimates and may vary based on carrier conditions, weather, or other factors beyond our control.

Free shipping is automatically applied to all orders over $150 CAD. No promo code is required. Orders under $150 will be charged a flat shipping rate at checkout.

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. Please allow 24-48 hours after receiving your tracking number for carrier scanning and updates. Initial tracking may display 'label created' until the carrier physically processes the package.

All products are securely packaged with appropriate protection against moisture, temperature changes, and physical damage. Lyophilized peptide powders are stable at room temperature during transit. Temperature-sensitive items are shipped with appropriate cold-chain packaging when necessary.

Customers are responsible for providing accurate and complete shipping information. Aevum Labs is not responsible for packages delivered to incorrect addresses provided by the customer. Re-shipping due to incorrect addresses may be subject to additional charges.

If your tracking shows no movement for an extended period, please contact us at support@aevumlabs.ca. We will work with the carrier to investigate. Refunds or replacements for lost packages require a completed carrier investigation confirming the loss.

Risk of loss and title for products pass to you upon delivery of the products to the carrier.